Terms &
Conditions
BOARDER INFORMATION / TERMS & CONDITIONS
TheCattery reserves the right to refuse boarding without being required to provide an explanation. Boarders must be desexed. Kittens must be at least 20 weeks of age which ensures maximum disease protection. ​
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BOARDING PRICES
Prices include individual accommodation. Supplied is comfortable bedding, food, toys, brushing and play. Costs are calculated per calendar day. The first and last day are calculated as full days regardless of time of admission or departure. No refund or credit will be offered for early collection. ​Boarding Payment Due Prior To or on IN Date. Christmas payments are different.
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The Cost is $31 a day for Christmas/Christmas School Holidays.
All other times are $27
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WORMING & FLEAS
Please ensure the Boarder is
up to date with their worming and flea treatment before coming to stay at The Cattery. Flea prevention must be current. All Boarders are checked for fleas on arrival. The owner understands that if The Boarder is found to have fleas during their boarding stay, it will be treated for fleas and will be charged for this treatment.
BOARDER MEALS
Brand and/or fresh food will be feed and is included in the Boarding price. Providing your own food is also permitted. If your cat is on a special diet or any dietary supplements, for health reasons, please advise at time of Booking. Please provide enough for the Boarding period in individual portions.
BOARDER HEALTH
All our Boarders are monitored
however it is incumbent upon the
owner to advise of any behavioural
or health conditions/concerns;
a history from your vet may be
required to ensure that we
understand your cats’ situation
to provide the best possible care.
VETERINARY CARE
& MEDICATION
In the event the Boarder requires veterinary attention and you are not contactable, the Boarder will be taken to the closest veterinary surgery. The Owner agrees to pay all veterinary expenses and other costs incurred by the TheCattery@YassRiver for treatment of the Boarder.
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BOARDER INFORMATION / TERMS & CONDITIONS
BOOKING & PAYMENTS - CHRISTMAS
Christmas Holidays 2023/2024 Boarding Terms & Conditions
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Christmas School Holiday Bookings are in exceptionally high demand, as such please make your booking with consideration as many customers are turned away to enable us to reserve your spot. Any Payment is your Acceptance of TheCattery@YassRiver Christmas Holidays 2023/2024 and General Terms & Conditions.
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BOOKINGS CONFIRMED PRIOR TO 5 NOVEMBER
Deposit 50% Due 5 November. ​A reminder will be sent prior.
Remaining 50% Due "IN" Date, prior to your Arrival.
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If your deposit is not received by COB 5 November it will be assumed that your plans have changed and you no longer wish to retain your booking.
Booking Cancellation within 24 hours of paying the deposit (cooling off period) – no fee charged and any monies refunded.
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Booking cancellations beyond 24 hours monies will be credited towards future bookings, expiring 12 months from your original IN Date.
Prorated Refunds will not be given if you decide to drop off later or pick up earlier regardless of circumstance or reason.
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BOOKINGS CONFIRMED 6 NOVEMBER - 3 DECEMBER 2023
Deposit 50% Due by COB the day you receive Booking Confirmation.
Remaining 50% Due "IN" Date Prior to your Arrival.
If your deposit is not received by the COB the day you received Booking Confirmation it will be assumed that your plans have changed and you no longer wish to retain your booking.
Booking Cancellation within 24 hours of paying the deposit (cooling off period) – no fee charged and any monies refunded.
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Booking cancellations beyond 24 hours monies will be credited towards future bookings, expiring 12 months from your original IN Date.
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Prorated Refunds will not be given if you decide to drop off later or pick up earlier regardless of circumstance or reason.
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BOOKINGS CONFIRMED 4 DECEMBER ONWARDS
Payment in FULL due by COB the day you receive Booking Confirmation.
If payment is not received by the COB it will be assumed that your plans have changed and you no longer wish to retain your booking.
Booking Cancellation within 24 hours of payment (cooling off period) – no fee charged and any monies refunded.
Booking cancellations beyond 24 hours monies will be credited towards future bookings, expiring 12 months from your original IN Date.
Prorated Refunds will not be given if you decide to drop off later or pick up earlier regardless of circumstance or reason.
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BOOKING & PAYMENTS (new customers non Christmas)
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Bookings will not be confirmed without completion of the Booking Form and a 20% deposit. If your deposit its not received it will be assumed you no longer require boarding.
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If cancellation is made seven (7) days or more prior to your IN date a deposit refund, less a $30 administration fee, will be given.
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If cancellation is made with a notice period of less than seven (7) days but more than two (2) days, 50% of your deposit will be refunded, less a $30 administration fee.
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If cancellation is made less than 48 hours of your IN date no refund or credit will be given.
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The remaining 80% for Boarding must be paid on your IN date. ​
VACCINATION
A current F3 or F4 Vaccination is required. The Cattery requires all Boarder Vaccinations to be up-to-date. When the Boarder arrives you will be asked to show a Veterinarian written proof of vaccination. A copy will be retained. The Boarder will not be permitted to board if they are not up to date with their vaccinations. Vaccination will provide effective protection in the majority of animals but there is no 100% guarantee. All possible hygiene, health and safety procedures are carried out at The Cattery. As a result any costs of treating any case of Cat Flu of the Boarder will not be absorbed by The Cattery.
The Owner/s releases The Cattery and its employees or agents from all liability for injury, death, loss or damage of any kind whatsoever that may occur to any animal in the care TheCattery@YassRiver including injury, death or loss while under the supervision of heCattery@YassRiver, its staff or subcontractors. The owners booking at The Cattery represents that he/she is the sole owner of the Boarder free and clear of liens and encumbrances.
By Boarding my Cat means I have read, understood and agree to the Boarder Information and Terms and Conditions for my Cat.
I declare answers provided on the Booking Form are accurate. Behavioural and/or health issues have been listed.
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TheCattery@YassRiver makes no representations that it is qualified to prescribe or administer medication to animals and will only do so if it is directed by the Owner. Medications must be supplied or recommended by your vet, please ensure they are clearly labelled and sufficient for the Boarders stay.